GETTING EMPLOYEES OFF THE TELEPHONE
The U.S. National Transportation Safety Board has reported that, at the time of a recent mid-air collision between an airplane and a helicopter, the air traffic controller was making a personal telephone call. The crash killed nine people and is an example of what can happen when an employee is engaged in personal business rather than focused on work duties.
Excellence of execution has been the number one issue put forth by CEO’s worldwide for several years running. People execute strategy, yet many companies struggle with connecting their people to their strategy. Is it just me, or is there a strong correlation here?
“There are two kinds of failures: those who thought and never did, and those who did and never thought.”
– Laurence J. Peter
People don’t understand the importance of failure in achievement. Failure is a prerequisite to success. It is a part of the learning process. We must be willing to look openly into our failures and build on them. We must fall on our faces, get up, dust ourselves off, and feel good about the lessons learned. This will help us gain the strength to move on to the next level. Everybody falls from time to time. The true winners are the ones who get back up immediately, learn from their experiences, and strive to be better.
USE WORKSTATION ERGONOMIC ASSESSMENT TO PREVENT AND REMEDIATE REPETITIVE STRAIN INJURY
Repetitive Strain Injury (RSI) is the No. 1 occupational health problem in the U.S., resulting in more than $20 billion a year in Workers Compensation costs (according to OSHA), plus another $100 billion in lost productivity, employee turnover, and other expenses (Agency for Health Care Policy and Research).
Be the Host
“You can have everything in life you want
if you will just help enough other people get what they want.”
– Zig Ziglar
When you are the host of a party or event, you play a very definite role. You carry yourself a certain way and act a certain way. When people arrive, you make sure they feel welcome, that they meet others, that they get a drink and something to eat. When you are a guest, your attitude is totally different. You tend to look for your comfort zone and hang with people you know. Sometimes you may spend the whole evening in that comfort zone because it’s the easy thing to do.
I just finished reading a great article about Disney's employee recognition system, HOW MICKEY MAKES MAGIC by Melinda Ligos of Success Promotions Magazine. The article talks about the importance that Disney places on employee recognition and quotes Disney Institute Facilitator, Tom Madden as saying, "Even when we're cutting budgets employee recognition is something we don't touch." That type of expression is something we've seen a lot of during the last year.
Your Recipe for Success
My list of ingredients for success is divided into four basic groups.
Inward. Outward. Upward. And Onward.
– David Thomas
New ingredients can improve any recipe – including your recipe for success. Most of the time, both consciously and subconsciously, we borrow ingredients. We create our recipes from what we hear and see – after all, very few things these days are original. But we are all unique and can make use of these ingredients in unique ways. We are ever evolving. Depending on our present circumstances, the ingredients we create, choose, and borrow, we may come up with a success that’s totally different from other people’s.
DO YOU CONSENT TO VIOLENCE AT WORK?
If asked, “Do you consent to being assaulted at work?” the great majority of employees would undoubtedly answer, “No.” In some workplaces, however, violence is just part of the game.
Perhaps the most high profile setting is professional sports, with hockey being a prime example. We may not tend to think of professional athletes when we’re considering the rules of employment but, for hockey players, the ice surface is their workplace.
IS THERE A DOCTOR ON BOARD?
We’re all familiar with hearing a flight attendant ask, “Is there a doctor on board?” due to an in-flight medical emergency. Most of us, however, are probably not familiar with the concept of doctors claiming an entitlement to be paid for the services they provide in response.
Dr. Henry Coopersmith of Montreal recently sued Air Canada in the small claims Court of Quebec for compensation for services rendered during a flight to Paris. Perhaps surprisingly to many, he was successful in his claim for a monetary payment.
Every person is motivated by either pain or pleasure. Today, many employees are motivated to work hard due to the pain that can be associated with losing their jobs. The problem is that fear-based motivation is similar to that of "kick in the butt" theory of motivation— it only works as long as the fear of the kick is present.
The challenge is to motivate our workforce toward growth, not just survival. This requires nurturing of intrinsic motivation. To paraphrase motivation expert, Bob Nelson, it's more powerful to light a fire within folks than underneath them. Here are five proven motivational pointers to keep in mind: