Ensuring smooth employee relations can be a challenge for any organization - let alone a globalized shared service structure having to deal with a number of different legislative frameworks and a variety of linguistic and cultural relationships. Yet it's a challenge which must be overcome; the old lesson that a happy

Over my 34 year HR career, I have witnessed a deterioration of ethics in the general public's behavior and in business practices. WorldCom, Enron, Tyco, Adelphia, Global Crossing, Bernard L. Madoff Investment Securities, etc., are recent reminders of how far some executive management teams and their "friendly" Boards are willing to go to achieve personal and business objectives that are not in the long-term interest of the organization.